FAQ

General FAQ

Do I need to sign up before Purchasing any product?

Answer: Yes, you need to register on our website in order to place order for any product. To complete the registration process, you need to provide some of your basic information e.g. name, contact number, e-mail address, mailing address, etc. For more info continue reading FAQ

What are the payment options at Khidmat Drug Outlet ?

Answer: Currently we have four payment options available for your convenience. To buy/purchase medicine or other products online, you can use your Credit card, Rocket/Bkash, Nexuspay.

Do you have license for legal operations to sell Medicine?

Answer: Khidmat Drug Outlet is a licensed and authorized medicine retailer. We run our business through following government rules and regulations.

Are the products genuine?

Answer:  Khidmat Drug Outlet has a wide range of product selections from the reputed brands and manufacturers of both local and International. We can assure you that all products showcased in our website are 100% original.

How can I find the right product on Khidmat Drug Outlet?

Answer: If you know what you are looking for, just type the name of the product in ‘product search’ bar at the top of the page and click Search. You can also upload your prescription (in JPEG format) through ‘Upload Prescription’ option. For OTC Drugs you can write names of medicine here Order Now.  We will call you back and assist you about your required products.

Are the prices on Khidmat Drug Outlet negotiable?

Answer: Prices on Khidmat Drug Outlet are not negotiable.

Why do I see different prices for the same generic product?

Answer: The price in this case varies depending on the manufacturer of the product.

What is your office address and phone number?

Answer: Khidmat Drug Outlet, 310 Free School Street, Pukurpar, Kathalbagan, Dhaka 1205

Mobile: 01302-891259

Medicine Related FAQ

Are medications available at Khidmat Drug Outlet safe?

Answer: Yes, all the medications at Khidmat Drug Outlet are safe.

Why do the pills I ordered from Khidmat Drug Outlet look different from those I get from my local pharmacy?

Answer: The manufacturers of the medicines often change the pack and that is why you find the difference.

Order Related FAQ

How do I know my order has been confirmed?

Answer: We will send  email and SMS or Direct call once order has been confirmed! We will also inform as soon as your order left our warehouse (shipped).

How do I buy from Khidmat Drug Outlet?

Answer: Visit our how to buy page for a step-by-step guideline on making purchases from
Khidmat Drug Outlet.

Is there any limit on the number of prescriptions that I can upload?

Answer: There are no limits in this case.

What forms of payment does Khidmat Drug Outlet accept for online orders?

Answer: Cash on Delivery (COD), Card Payment on Delivery, MFS( Rocket/Bkash), Nexuspay

What if I can’t find the products/medications I am looking for in your website?

Answer: We have wide range of medications of home and abroad manufacturers available for your convenient. If still do not find any, please call us or send us an e-mail with the prescription.

Is it possible to buy more than one medication in a single order at Khidmat Drug Outlet?

Answer: Yes possible, you can add more than one in a single order.

Is your entire product prices quoted in Bangladeshi TAKA?

Answer: Yes, all product prices quoted in Bangladeshi TAKA.

How do I cancel my order?

Answer: It is not possible to cancel order if  order has been paid or delivered. If you really wish to cancel your order, call us within 2 hour of order placement..

What should I do if my order is delayed?

Answer: We are sorry to hear that order has been delayed. You can get in touch with our Customer Support Team by calling us in Hotline.

How do I know my order has been confirmed?

Answer: We will send  an email and an SMS or we can make phone call once order has been confirmed!

I have not received the invoice and prescription for my order.

Answer: A hard copy of the invoice should always be sent along with your order. If you have not received an invoice, please get in touch with us and we will send you a copy of your invoice to your registered email.

What are your hours of operation?

Answer: 9am-8pm.

What is Khidmat Drug Outlet return & refund policy?

Answer: Please read the Terms & Conditions & Refund and Return Policy mentioned in our website.

Why is the image, shown on the website, different from the item I receive?

Answer: The manufacturers of the medicines often change the pack and that is why you find the difference.

Payment Related FAQ

What are the payments Methods?

Answer: There are three types of payment methods.

  1. Cash on delivery
  2. If purchase amount is less than 2000tk MFS ( Rocket & Bkash)
  3. Credit/debit card on delivery (not introduced yet)

What are the charges for Cash-on-Delivery (COD) payment method?

Answer: No charge need for cash on delivery payment method.

Delivery Related FAQ

In which locations does Khidmat Drug Outlet deliver products right now?

Answer: We deliver Dhaka Metropolitan Area through fast and efficient delivery channels.

How long will it take to deliver my order?

Answer: Currently we have two Option, Same Day and Next Day. That Means 8 hours to 24 Hour, depends on, which one you want.

What are your delivery charges?

Answer: Delivery Charge is 70tk for next day delivery. Same day delivery charge may vary and you will be informed after placing order from our end.

What type of freight will be used to ship my order containing liquid products?

Answer: We will use thermal box which is controlled temperature for delivering liquid products.

Is it possible to cancel my order after the payment?

Answer: Sorry, it is not possible to cancel your order after your pay for it.

Can I change my delivery address after placing my order?

Answer: Yes, you can change your delivery address if your order is not picked up for delivery from our warehouse.

How will my order be delivered?

Answer: Your order will be delivered by trained delivery person.

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