Return & Refund Policy

Return & Refund Policy

Items purchased at Khidmat Drug Outlet may be returned within 5 days of purchase for exchange or refund. All returns must be new, unused, and contain all original packaging and accessories. With original receipt, items will be returned for the full purchase price and refunds will be issued in the original method of payment.

If we made an error while filling your prescription, Khidmat Drug Outlet will refund your costs.

Khidmat Drug Outlet is not responsible for:

  1. Errors made by the physician/physician staff when ordering your prescription.
  2. Failure of the patient to attain the package in a timely manner after delivery.
  3. Dissatisfaction with a medication due to the chosen flavor, side effects, or lack of efficacy.
  4. Errors made by the patient or caregiver when calling for refills. It is your responsibility to inform our staff of adjustments in your therapy, changes in your personal information, change of address and change of insurance..
  5. In addition, verbal conversations between you and your doctor regarding the use of your medications are not routinely shared with the pharmacist.

A prescription will not be refunded more than 10 days after the patient has received the prescription.

All prescriptions authorized for return must be unopened.

Any opened prescription containers cannot be refunded.

If you have a question about a received package, call our shop contact no, to inquire about the contents prior to opening package.

All authorized returns will be credited upon receipt of the return, less shipping costs. Shipping costs will not be credited unless the shipping error was the fault of the Khidmat Drug Outlet

If any order placed by someone with completion of payment and cancel the order due to any valid reason, refund will be done through the payment method person used while ordering. In Example: If someone pays through SSL Payment Gateway, refund will be done through SSL Payment Gateway only. It may take 7-14 days to deposit the refund amount to corresponding account after requesting refund.

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